Return & Refund Policy

Last updated: September 20, 2026

At Greenova Ceylon Botanicals, we carefully prepare and package our botanical products so they can reach you in excellent condition. Because our products include natural, dried botanical materials, we have specific guidelines for returns and refunds.

1. Returns

For hygiene, quality, and product-safety reasons, we generally do not accept returns of opened botanical products, dried flowers, herbs, teas, or other consumable/natural products.

If you receive an item that is damaged, incorrect, or defective, please contact us so we can review the issue and provide an appropriate solution.

2. Damaged or Incorrect Orders

If your order arrives damaged, opened, leaking, or you receive the wrong product, please contact us within 7 days of delivery.

Please provide:

• Your order number

• Your name

• A description of the problem

• Clear photographs of the product and packaging

• Photographs of any visible shipping damage

We will review the information and, where appropriate, offer a replacement, store credit, or refund.

3. Products Damaged During Shipping

Natural botanical products can be delicate during international transportation.

If your package arrives damaged, please keep the original packaging and take photographs before disposing of anything. This helps us investigate the issue with the shipping carrier.

4. Change-of-Mind Returns

We do not normally accept returns simply because a customer has changed their mind, ordered the wrong product, or no longer wants the item, particularly after the package has been opened.

If you have an issue with your order, please contact us and we will do our best to help.

5. Incorrect or Incomplete Shipping Information

Customers are responsible for providing an accurate delivery address and contact information when placing an order.

If an order is returned to us because the address was incorrect, incomplete, or the recipient could not receive the package, additional shipping charges may apply if you request that the order be sent again.

6. International Orders

Greenova Ceylon Botanicals ships internationally where shipping is available.

Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

Import duties, customs fees, taxes, inspections, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

We cannot guarantee that customs authorities in every country will permit every botanical product to enter the country.

7. Refunds

If your refund is approved, we will process it using the original payment method where possible.

The time required for the refund to appear in your account may depend on your payment provider or bank.

Shipping charges are generally non-refundable unless the issue was caused by an error on our part or the product was damaged or incorrect.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests received before the order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible.

9. Natural Product Variation

Our botanical products are natural products. Differences in colour, size, shape, aroma, texture, and appearance may occur between batches.

These natural variations are not necessarily considered defects and are part of the character of botanical products.

10. How to Contact Us

For questions about returns, refunds, damaged orders, or other concerns, please contact us:

Greenova Organic
311, Miriswelpatha
Kolambageara, Sri Lanka

Phone: +94 775 977 568

Please include your order number when contacting us about an existing order.

Our Commitment

We want you to have a positive experience with Greenova Ceylon Botanicals. If something isn't right with your order, please contact us and give us the opportunity to help.

Greenova Ceylon Botanicals
Rooted in Ceylon. Cultivated with Intention.