Terms of service

Terms of Service

Last Updated: September 20, 2026

Welcome to Greenova Ceylon Botanicals.

These Terms of Service govern your use of our website and your purchase of products from Greenova Ceylon Botanicals. By accessing our website or placing an order, you agree to these Terms of Service.

Please read them carefully before using our website or purchasing our products.

1. About Greenova Ceylon Botanicals

Greenova Ceylon Botanicals is operated by Greenova Organic, based in Sri Lanka.

Business Address:
311, Miriswelpatha
Kolambageara, Sri Lanka

Phone: +94 775 977 568

Throughout these Terms, the words "we," "us," "our," and "Greenova Ceylon Botanicals" refer to our business.

2. Use of Our Website

By using our website, you agree to:

Provide accurate information when placing an order or contacting us.
Use the website only for lawful purposes.
Not attempt to interfere with or damage the operation of our website.
Not use our website to commit fraud or engage in unlawful activity.
Not copy, reproduce, distribute, or misuse our website content without permission.

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, or website.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, weights, and other information displayed on our website are accurate.

However, our botanical products are natural products and may naturally vary in:

Color
Shape
Size
Texture
Aroma
Appearance

These natural variations do not necessarily indicate a defect.

Product photographs are provided for general illustration. Actual products may have minor natural differences from photographs displayed on the website.

4. Botanical and Natural Products

Our products are botanical and natural products intended to be used according to their product descriptions and applicable labeling.

Customers are responsible for reading product information, labels, directions, warnings, and applicable disclosures before purchasing or using a product.

Unless specifically stated otherwise on the product page, our products are not represented as medicines or treatments for any disease or medical condition.

If you have questions about whether a botanical product is appropriate for you, please consult a qualified healthcare professional.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is subject to acceptance and availability.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in circumstances involving:

Product availability
Pricing or listing errors
Suspected fraudulent activity
Incorrect customer information
Shipping restrictions
Legal or regulatory restrictions

If we cancel an order after payment has been received, we will arrange an applicable refund according to our Refund Policy and the payment method used.

6. Prices and Payments

All product prices are displayed on our website at the time of purchase.

Prices may change without prior notice, but changes will not normally affect orders that have already been accepted.

Payment must be successfully completed before an order can be processed and shipped.

Additional charges such as customs duties, import taxes, or other destination-country charges may apply to international orders.

7. Shipping and Delivery

We ship orders according to the shipping options available at checkout.

Delivery times are estimates and may be affected by:

Shipping carrier delays
Customs processing
Weather or other transportation disruptions
Incorrect or incomplete delivery information
Import procedures
Events outside our reasonable control

We are not responsible for delays caused by circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

8. International Orders and Import Requirements

Customers purchasing from outside Sri Lanka are responsible for understanding the laws and import requirements applicable to their destination country.

Botanical, herbal, dried flower, tea, food, or other natural products may be subject to restrictions, declarations, permits, inspections, or other requirements depending on the destination.

Before placing an international order, customers should confirm that the products they wish to purchase are permitted to enter their country.

Any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

We cannot guarantee that an international shipment will be accepted by customs in every destination country.

9. Returns and Refunds

Our Returns and Refund Policy explains the circumstances in which returns, replacements, or refunds may be available.

Because many of our products are natural botanical products, opened or used products may generally not be eligible for return for hygiene, safety, and product-integrity reasons, subject to applicable consumer laws.

Nothing in these Terms is intended to exclude or restrict any mandatory rights you may have under applicable law.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible.

11. Intellectual Property

All content on our website, including but not limited to:

Brand names
Logos
Product photographs
Product descriptions
Graphics
Website design
Text
Videos
Original marketing materials

is owned by or licensed to Greenova Ceylon Botanicals unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially use our content without our prior written permission.

12. User Communications and Reviews

If you submit a review, testimonial, photograph, comment, or other content to us, you are responsible for ensuring that you have the right to provide that content.

By submitting content, you grant us permission to use, reproduce, display, and publish the content for legitimate business and marketing purposes, where permitted by applicable law.

We reserve the right to remove content that is unlawful, misleading, offensive, abusive, fraudulent, or otherwise inappropriate.

13. Prohibited Activities

You agree not to use our website to:

Commit or facilitate unlawful activity
Attempt unauthorized access to our systems
Introduce malicious software or harmful code
Interfere with website functionality
Misrepresent your identity
Engage in fraudulent transactions
Scrape, copy, or commercially exploit website content without permission

14. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping providers, analytics services, social media platforms, and other service providers.

Third-party services operate according to their own terms and privacy policies.

We are not responsible for the content, policies, security, or operation of third-party websites or services that we do not control.

15. Disclaimer

To the extent permitted by applicable law, our website and its content are provided for general informational and commercial purposes.

We make reasonable efforts to keep product information accurate and current, but we do not guarantee that every piece of website content will always be complete, current, or error-free.

Information provided on our website should not be interpreted as medical, legal, financial, or professional advice.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Greenova Ceylon Botanicals and Greenova Organic will not be responsible for losses or damages arising from circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

17. Events Beyond Our Control

We are not responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.

These circumstances may include natural disasters, severe weather, transportation disruptions, customs delays, government actions, communication failures, or other events that could not reasonably be prevented or controlled.

18. Changes to These Terms

We may update these Terms of Service from time to time.

Updated Terms will be posted on this page with a revised Last Updated date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

19. Governing Law

These Terms shall be interpreted in accordance with the laws applicable to our business in Sri Lanka, subject to any mandatory consumer protection or other applicable laws that may apply to customers in their country of residence.

Any dispute will be handled in accordance with applicable law.

20. Contact Us

If you have questions regarding these Terms of Service, your order, or our products, please contact us:

Greenova Ceylon Botanicals
Greenova Organic
311, Miriswelpatha
Kolambageara, Sri Lanka