Shipping Policy

Last Updated: October 4, 2026

At Greenova Ceylon Botanicals, we carefully prepare and pack every order before it leaves Sri Lanka. We offer international shipping options designed to provide flexibility based on your preferred delivery speed and cost.

Shipping Options

Depending on your destination, the following shipping options may be available at checkout:

Express Shipping
Our fastest available shipping option for customers who prefer priority delivery.

Standard Shipping
A balanced option offering reliable international delivery at a moderate shipping cost.

Economy Shipping
A more affordable option for customers who are comfortable with a longer delivery timeframe.

Available shipping methods, costs, and estimated delivery times are displayed at checkout based on your destination and order.

Order Processing

Orders are carefully prepared and packed before dispatch. Processing times may vary depending on order volume, product availability, weekends, and public holidays.

Once your order has been dispatched, tracking information will be provided when available.

International Shipping

We ship to selected international destinations from Sri Lanka. Delivery availability may vary depending on the destination and local import regulations.

Customers are responsible for providing a complete and accurate delivery address.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are not included in the product or shipping price unless specifically stated at checkout and are generally the responsibility of the customer.

Because botanical and plant-based products may be subject to import restrictions, customers are responsible for ensuring that their order can legally be imported into their country.

Delivery Delays

Estimated delivery times are provided as a guide and may be affected by customs processing, weather, transportation disruptions, local postal services, public holidays, or other circumstances beyond our control.

Customs delays may occur and are outside Greenova Ceylon Botanicals' control.

Incorrect or Incomplete Addresses

Please carefully check your shipping information before completing your order.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be resent.

Lost or Damaged Packages

If your package arrives damaged or appears to have been lost during transit, please contact us as soon as possible with your order number and relevant details.

For damaged products, please provide clear photographs of the package and products so we can review the issue and assist you.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your destination, selected shipping method, package size, and other applicable factors.